Shipping & Delivery Policy

Last updated: March 13, 2026   |   Cazota – where craftsmanship meets modern elegance.

Thank you for choosing Cazota. We are committed to delivering your handcrafted bags, bracelets, earrings, and necklaces with care and transparency. This policy outlines every stage of our shipping process, from the moment you place your order to its safe arrival at your doorstep. Our goal is to ensure you have a clear and confident expectation of delivery timelines and costs.

1. Order Processing & Production Time

All orders at Cazota are handled with meticulous attention. Because many of our items—especially jewelry and accessories—involve quality checks and careful packaging, we require a processing period before your order is handed to the shipping carrier.

• Production & Handling: Every product, whether it's a woven straw tote bag, titanium steel bracelet, or stainless steel earrings, undergoes a thorough inspection. Orders are typically processed within 2 to 5 business days (Monday through Friday, excluding major holidays).
• Order Cut-off: Orders placed after 2:00 PM (EST) or on weekends (Saturday–Sunday) will begin processing on the next business day.
• Holiday Impact: During peak seasons (such as end-of-year holidays), processing may be extended by 1–2 business days. We always aim to dispatch your items as quickly as possible.

Once your order is processed and shipped, you will receive a confirmation email with tracking information. Please note that production time is separate from shipping transit time and must be considered together for total delivery expectation.

2. Shipping Rates & Flat Cost

Cazota believes in straightforward, honest pricing. We offer a single, reliable shipping option to keep things simple for you.

This flat rate applies to every order, regardless of weight, size, or number of items—from a single pair of hoop earrings to a full collection. We do not currently offer expedited or express shipping, ensuring that all customers receive the same consistent value.

3. Shipping Timelines & Delivery Estimates

Transit times depend on the destination. Below are the estimated business days once your order has left our facility. All timelines are in business days (Monday–Friday, excluding public holidays).

Total delivery time example: An order shipped to New York, USA, would typically be: Processing (2–5 days) + Shipping (6–10 days) = 8–15 business days total from order date. For Hanoi, Vietnam: Processing (2–5) + Shipping (6–12) = 8–17 business days. These are estimates and not guaranteed, though we strive to meet them.

4. Domestic & International Shipping Details

→ United States Deliveries

We ship to all addresses within the USA, including P.O. boxes and APO/FPO addresses (though APO may experience longer transit). Once the package is in the USPS or last-mile carrier network, you will receive updates via the tracking link. Cazota is not responsible for delays caused by customs, weather, or carrier disruptions within the US.

→ Vietnam Deliveries

As a brand inspired by global craftsmanship, we proudly ship to Vietnam. Delivery to major cities like Ho Chi Minh City, Hanoi, or Da Nang typically falls within the 6–12 day window. For more remote areas, please allow extra time. All shipments to Vietnam include domestic tracking via Vietnam Post or affiliated services.

Important for international customers (including Vietnam): You may be subject to import duties, taxes, or customs clearance fees upon arrival. These charges are the responsibility of the recipient and vary by country. Cazota has no control over these fees and cannot predict what they may be. Contact your local customs office for more information before ordering.

5. Shipping Confirmation & Tracking

Once your order ships, you will receive an automated email from support@cazota.com containing a tracking number and a link to follow your package's journey. Please allow up to 48 hours for the tracking information to update in the carrier's system. If you do not receive a shipping confirmation within 7 business days after placing your order, first check your spam folder, then contact our support team with your order number.

6. Customer Support Hours & Contact

Our dedicated support team is available to assist you with any shipping inquiries, order changes, or delivery concerns. We are here to ensure your Cazota experience is seamless.

For urgent matters related to an in-transit package, please include your order number and tracking details in the email subject line to help us assist you more efficiently.

7. Address Accuracy & Undeliverable Packages

Please ensure your shipping address is correct at checkout. Cazota cannot be held responsible for packages delivered to incorrectly provided addresses. If a package is returned to us due to an address error or failed delivery attempts by the carrier, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment. If you realize you've made an error, contact us immediately at support@cazota.com—we will do our best to intercept the package before dispatch, though we cannot guarantee changes once the order is in processing.

8. Lost, Stolen, or Delayed Shipments

Cazota takes great care in packaging and shipping your items. However, once the package is with the carrier, we must rely on their processes. Here is our commitment to you:

• Lost Packages: If tracking shows no movement for 15 business days beyond the estimated delivery window, please contact us. We will initiate a trace with the carrier and work to provide a resolution (replacement or refund) within a reasonable time.
• Stolen Packages: Cazota is not liable for stolen packages after carrier confirmation of delivery. We recommend providing a secure delivery location or requiring a signature for valuable orders.
• Delays: Weather, customs, or carrier backlogs can occasionally cause delays. We monitor shipping performance but cannot issue refunds for delays beyond the estimated window unless the package is officially declared lost.

9. Returns & Refund Eligibility Related to Shipping

Our shipping policy works in tandem with our return policy. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. For items that are refused upon delivery or abandoned, the customer is responsible for original and return shipping costs. Refunds for shipping costs are only issued if Cazota is at fault (e.g., we shipped the wrong item). More details can be found in our full Returns Center.

10. Product Handling & Packaging

Your bags, bracelets, earrings, and necklaces are carefully packed in protective materials. For jewelry items such as the Stainless Steel Stud Earrings or Titanium Steel Bracelet, we use padded pouches or boxes to prevent damage. Bags like the Woven Straw Tote Bag are wrapped in acid-free tissue paper and shipped in durable poly mailers or cartons depending on size. We are committed to reducing waste while ensuring your product arrives in pristine condition.

Shipping Policy Compliance & Transparency

Cazota ensures that all information provided here is accurate, complete, and meets the highest standards of e-commerce transparency. We update this policy regularly to reflect any changes in carrier services or internal processes. By placing an order on cazota.com, you acknowledge that you have read and agree to the terms outlined in this Shipping Policy.