Frequently Asked Questions

Placing an order is simple. Browse our collections of bags, bracelets, earrings, and necklaces. When you find an item you love, select any options (if applicable) and click "Add to Cart." Once you're ready to complete your purchase, click the cart icon and proceed to checkout. You'll need to provide your shipping information, choose a payment method, and review your order before submitting. You'll receive an order confirmation email shortly after.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at support@cazota.com with your order number. We'll do our best to accommodate your request, but once an order has entered the shipping process, we cannot make changes. In that case, you may follow our return policy after receiving the item.

After successfully placing your order, you will receive an order confirmation email from support@cazota.com within a few minutes. This email includes your order number, a summary of items purchased, and your shipping address. If you don't see this email, please check your spam folder. If you still haven't received it within an hour, contact us and we'll verify your order status.

Once your order ships, you'll receive a shipping confirmation email containing a tracking number and a link to track your package. You can also track your order by logging into your account on our website (if you created one) and viewing your order history. Please allow 24–48 hours for tracking information to update after receiving the shipping confirmation.

We offer a flat shipping rate of $6.95 for all orders. Here are our estimated shipping times (after processing):

Production Time: All orders are processed within 2–5 business days before shipment. Total delivery time = production + shipping.

Currently, we ship to the United States and Vietnam. We are working to expand our shipping destinations. If you're located elsewhere, please sign up for our newsletter to be notified when we expand.

For orders shipped to Vietnam, any applicable import duties or taxes are the responsibility of the customer. Cazota is not responsible for these charges. Please check with your local customs office for more information. For US orders, there are no additional customs fees as we ship domestically within the US.

If your package is lost (no tracking updates for 15 business days beyond the estimated window) or significantly delayed, please contact us at support@cazota.com. We'll open an investigation with the carrier and work to provide a resolution, which may include a replacement or refund. Please note that we cannot be responsible for delays caused by weather, customs, or carrier issues beyond our control.

We accept returns within 30 days of delivery. Items must be unused, in original condition, and with all tags attached. We do not charge restocking fees. Please note that for hygiene reasons, pierced earrings can only be returned if defective. For full details, please see our Return & Refund Policy.

To start a return, email us at support@cazota.com with your order number and reason for return. We'll provide instructions and confirm your eligibility. Then, securely pack the item(s) and ship them to:

Cazota Returns
3335 Shadetree Way
Camarillo, CA 93012
United States

We recommend using a trackable shipping service.

Once we receive your return at our warehouse, we'll inspect it and process your refund within 7 business days. You'll receive a confirmation email. After that, it may take an additional 2–10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

For most returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs. However, if the return is due to our error (defective product, wrong item shipped), we will provide a prepaid shipping label at no cost to you.

Our jewelry collection features high-quality materials including:

• Titanium Steel: Used in our Titanium Steel Bracelet – durable, hypoallergenic, and tarnish-resistant.
• Stainless Steel: Used in our Stud Earrings and Open Bracelet – rust-resistant and long-lasting.
• Silver & Gold Finishes: Applied to our hoop earrings and other pieces for an elegant look.

All materials are chosen for their quality, durability, and skin-friendly properties.

To keep your bags looking beautiful:

• Woven Straw Tote Bag: Wipe gently with a dry cloth. Avoid exposure to moisture and excessive weight.
• Striped Tote Bag: Spot clean with mild soap and water. Air dry away from direct sunlight.
• Store bags in a cool, dry place when not in use.

Our stainless steel earrings are nickel-free and hypoallergenic, making them suitable for most people with sensitive skin. If you have specific allergies, we recommend checking the product description for material details or contacting us for more information.

Currently, we do not offer specialized gift wrapping, but all orders are carefully packaged in elegant, protective packaging suitable for gifting. If you'd like to include a gift message, please add a note at checkout or contact us with your order number.

We accept a variety of payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay, Shop Pay
• Online Payment: PayPal

All transactions are processed securely.

Absolutely. Cazota uses Shopify Payments, a PCI DSS Level 1 certified payment processor. All information is encrypted using 256-bit SSL technology. Your full credit card details are never stored on our servers. For more information, please see our Payment Methods Policy.

Payments can be declined for several reasons:

• Incorrect card information (number, expiry, CVV).
• Billing address doesn't match the card's registered address.
• Insufficient funds or daily limit reached.
• Bank fraud prevention (some banks flag online purchases).

We recommend double-checking your details, contacting your bank, or trying an alternative payment method. If problems persist, contact us for assistance.

Currently, we do not offer installment payment options. However, if you use Shop Pay, you may see the option to pay in installments if you are eligible. This is managed directly by Shop Pay and subject to their terms.

Our support team is available during the following hours:

Monday – Saturday, 8:00 AM – 7:00 PM (Eastern Standard Time)

Email: support@cazota.com (preferred for fastest response)

We typically respond within 24 hours on business days.

Cazota is currently an online-only brand. You can shop our full collection at cazota.com. Our warehouse and returns center is located in City of Industry, California, but we do not have a retail storefront open to the public.

You can sign up for our newsletter at the bottom of our homepage. We'll send occasional emails about new arrivals, exclusive offers, and behind-the-scenes content. You can unsubscribe at any time. You can also follow us on social media (links on our website).