Return & Refund Policy

Last updated: March 13, 2026   |   Cazota – transparency you can trust.

At Cazota, we stand behind the quality of our handcrafted bags, bracelets, earrings, and necklaces. If you are not completely satisfied with your purchase, we offer a straightforward return process designed to give you peace of mind. This policy explains your rights, our obligations, and the simple steps to initiate a return or receive a refund.

1. Return Window & Eligibility

You have 30 calendar days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. For hygiene and quality reasons, we cannot accept returns on certain items unless they arrive damaged or defective. The following conditions apply to all returns:

• Bags (e.g., Woven Straw Tote, Striped Tote Bag): Must be free of scratches, stains, or any signs of wear. All original tags and dust bags must be included.
• Bracelets & Necklaces (e.g., Titanium Steel Bracelet, Stainless Steel Open Bracelet): Must be unworn, unaltered, and in their original protective packaging.
• Earrings (e.g., Silver & Gold Hoop Earrings, Stainless Steel Stud Earrings): For hygiene reasons, earrings are only returnable if the protective seal is intact or if they are defective. We cannot accept returns of pierced earrings for change of mind.
• Final Sale Items: Any items marked as "final sale" or "clearance" cannot be returned or exchanged.

If you wish to exchange an item for a different size or color, we recommend returning the original item for a full refund (within the 30-day window) and placing a new order separately. This ensures the fastest processing.

2. How to Initiate a Return

Returns are simple and free of bureaucratic hurdles. Please follow these steps:

1. Contact our support team at support@cazota.com with your order number and the reason for return. We will confirm your eligibility within 24 hours (Mon–Sat).
2. Pack the item securely in its original packaging, including all accessories, tags, and documentation.
3. Ship the package to the dedicated Cazota Returns Warehouse address below. We strongly recommend using a trackable shipping service, as Cazota cannot be responsible for items lost in transit during return.
4. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Please do not send your purchase back without first contacting us—this helps us track your return efficiently and prevents delays.

3. Return Shipping Address (Warehouse)

All returns must be sent to our official processing center. Please use the complete address below:

Important This address is for returns only. Any packages sent to this address that are not related to a pre-approved return may be refused. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid shipping label after verification.

4. Refund Processing Timeline (7 Days)

Once your returned item arrives at our warehouse, we aim to process the refund as quickly as possible. Our policy is transparent and customer-centric:

Total estimated time from warehouse receipt to money in your account: typically 7–14 business days, though we always strive to credit you sooner. All refunds are issued in the original currency of the transaction (USD).

5. No Fees Guarantee

Cazota does not charge any restocking fees, handling fees, or hidden administrative costs for returns. The amount refunded will be the full purchase price you paid for the item(s). The only potential cost to you is the outbound shipping fee you originally paid (which is non-refundable) and the cost of return shipping, unless the return is due to a mistake on our part. We believe in fair and honest dealings—no fine print surprises.

6. Damaged, Defective, or Incorrect Items

Though we meticulously inspect every product—from the Titanium Steel Bracelet to the Woven Straw Tote Bag—errors can occasionally happen. If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at support@cazota.com with your order number, a description, and clear photographs. We will:

• Provide a prepaid return shipping label at no cost to you.
• Process your replacement or full refund (including original shipping cost) immediately upon tracking confirmation of the return.
• Expedite the inspection to ensure you are made whole within 5 business days.

7. Non-Returnable & Special Circumstances

For the protection of all customers and due to the nature of our products, certain items cannot be returned:

• Pierced earrings (e.g., Stud Earrings, Hoop Earrings) for hygiene reasons, unless defective.
• Gift cards or store credit issued as refunds (store credit is non-refundable).
• Items returned after 30 days from delivery (late returns may be rejected or subject to a reduced refund).
• Items with obvious signs of wear, alteration, or damage caused by the customer.

If your return falls into one of these categories, we will notify you and, if applicable, offer to ship the item back to you at your expense.

8. Refund Methods & Store Credit

Refunds are generally processed to the original payment method (credit card, PayPal, etc.). If you prefer store credit for a future purchase at cazota.com, we are happy to accommodate—simply indicate this in your return request. Store credit is issued in the form of an electronic gift card and can be used immediately. Please note that store credit never expires, but refunds to original payment are subject to the 7-day processing window mentioned above.

9. Contact Our Support Team

Our customer experience team is ready to assist with any return or refund inquiry. We pride ourselves on fast, empathetic, and practical resolutions.

10. Policy Updates & Acceptance

Cazota reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The most current version will always be posted on this page, with the "Last updated" date at the top. By making a purchase on cazota.com, you acknowledge that you have read, understood, and agree to be bound by this policy. We encourage you to review it periodically.