Order Cancellation & Changes

Last updated: March 13, 2026   |   Cazota – flexibility and transparency for your handcrafted purchases.

We understand that sometimes you may need to modify or cancel an order after it's been placed. At Cazota, we strive to accommodate such requests whenever possible. This page explains our policies and procedures for order changes and cancellations, including important timeframes and limitations.

1. Important Note About Order Processing

At Cazota, we take pride in our efficient order processing system. To ensure your handcrafted bags, bracelets, earrings, and necklaces reach you as quickly as possible, orders typically enter our production queue shortly after placement. This means that there is a limited window during which we can guarantee changes or cancellations.

Our standard processing time is 2–5 business days before an order is handed to the shipping carrier. During this processing period, your order is being prepared—this includes quality checks, careful packaging, and labeling. Once an order moves to "shipped" status, we cannot make any changes or cancel it.

2. Order Status & Modification Timeline

Understanding your order's status helps determine whether changes are possible. Below is a guide to our order stages and the actions available at each stage:

3. Order Cancellation Policy

3.1 Cancellation Within 2 Hours (Guaranteed)

If you request cancellation within 2 hours of placing your order, we will cancel it and issue a full refund to your original payment method. No cancellation fees will apply. Please include your order number in your cancellation request.

3.2 Cancellation After 2 Hours (Best Effort)

If you request cancellation more than 2 hours after placing your order, we will attempt to intercept the order before it enters production. However, due to our quick processing times, we cannot guarantee that we will be successful. If we are unable to cancel the order, it will ship as normal, and you may follow our Return & Refund Policy after receiving the item.

3.3 Cancellation of Shipped Orders

Once an order has been marked as "shipped," it cannot be cancelled. In this case, you may refuse the delivery or wait to receive the package and then initiate a return in accordance with our 30-day return policy. Please note that return shipping costs may apply.

4. Order Changes & Modifications

We understand that circumstances change. You may request modifications to your order, such as:

• Shipping Address Changes: Correcting a typo or updating a delivery location.
• Product Changes: Switching to a different size, color, or style.
• Adding or Removing Items: Increasing or decreasing quantities.
• Billing Information Updates: Correcting payment details.

All change requests are subject to the same timing limitations as cancellations:

• Within 2 hours: We can guarantee most changes, subject to product availability.
• After 2 hours: We will attempt to make changes, but cannot guarantee success.
• After shipping: No changes are possible.

4.1 Address Corrections

If you realize you've entered an incorrect shipping address, please contact us immediately. If the order hasn't shipped, we can update the address for you. However, Cazota is not responsible for packages delivered to incorrectly provided addresses. If a package is returned to us due to an address error, we will contact you to arrange reshipment, and additional shipping charges may apply.

5. How to Request a Cancellation or Change

To ensure your request is handled quickly and accurately, please follow these steps:

6. Refunds for Cancelled Orders

When an order is successfully cancelled before shipping, we will process a refund to your original payment method. Please note the following:

• Processing Time: Refunds are typically processed within 3–5 business days of cancellation.
• Bank Timing: After we process the refund, it may take an additional 2–10 business days for the funds to appear in your account, depending on your bank or credit card issuer.
• No Fees: We do not charge any cancellation or restocking fees for orders cancelled before shipping.
• Partial Cancellations: If you cancel only part of your order, we will refund the amount for the cancelled items. Original shipping charges are non-refundable unless the entire order is cancelled.

7. Exceptions & Special Circumstances

7.1 Custom or Personalized Items

Currently, Cazota does not offer custom or personalized items. All products are ready-made and handcrafted, so the policies above apply equally to all items.

7.2 Pre-Orders

If you place a pre-order for an item not yet in stock, you may cancel at any time before the item ships. Please indicate "PRE-ORDER CANCELLATION" in your email subject line.

7.3 Gift Cards

Orders containing only gift cards may be cancelled within 2 hours. After that, gift card orders are generally processed immediately and cannot be cancelled. Gift card balances are non-refundable once the card has been issued.

7.4 Orders with Multiple Items

If your order contains multiple items and only some need changes, please specify clearly. We can cancel or modify individual line items, and the remainder of the order will proceed normally.

8. Contact Information

For all cancellation and change requests, or if you have questions about this policy, please contact our customer support team:

For fastest service, please include your order number in all communications.